SHIPPING & RETURNS

Shipping & Return Policy

Shipping Policy

  • We usually process the orders within 24/48 hours of purchase (Monday - Friday)

  • Please allow up to 7 working days for your order to arrive before contacting us, courier times may vary 

  • Shipping times may vary due to the availability of goods

  • Orders not dispatched on weekends or bank holidays

  • An email confirmation will be sent when the order has been dispatched, this will be sent to the email address stated on your order

  • UK orders will be sent via Royal Mail Tracked 48.  Extra large items will be sent by special delivery with a delivery date arranged before hand.

  • Royal Mail Second Class we aim to deliver the majority of your items within 3-4 working days, although there can be delays*

  • Special delivery is available, must be selected at checkout unless the item is oversized.

  • WE SHIP WORLDWIDE

  • International shipping costs apply

  • Delivery times may vary internationally, for more information get in touch, info@mamba-jamba.com

  • If you select a ‘signed for’ service, please make sure someone is at home to receive the package. If the package cannot be delivered, it may be returned to us. We can resend it, but additional postage costs will be applicable.

  • We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the carrier.

  • If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the carrier prior to any exchange/refund being offered. In this case it is the carriers policy that we wait 15 working days (UK) and 20 working days (internationally) before this can be done. 

  • PLEASE NOTE: Your order can take up to 3 working days to be dispatched, once it has been dispatched, depending on your chosen delivery option, it can take up to 5 working days to be delivered to you in the UK. If it is an International Delivery it can take up to 20 working days to be delivered to you.

Shipping rates

  • ROYAL MAIL TRACKED 48 - (UK ONLY) £2.95 or FREE on Orders over £40

  • SPECIAL UK (NOT NEXT DAY) - £7.95

  • INTERNATIONAL TRACKED - WEIGHT BASED AT CHECKOUT - FULLY TRACKED

Pre-Orders

  • All Pre Order items are not yet available and cannot be shipped until the advised delivery date.

  • All pre orders must be paid in full to secure your order.

  • If you have ordered Pre Order items with a launch date, we will then reserve your total order until the release date. The total order will be processed by us on or before the day of the release.

  • The time frames of arrival provided on the Product Page are estimated via our suppliers and please know that these deliveries can be delayed or brought forward from time to time, but ensure that we will do our absolute best to make sure they come on time!

  • Pre orders can be cancelled at anytime for a store credit, exchange or a full refund if emailed before it is dispatched. 

 

Return Policy

  • Downloadable returns form below - PRINT & FILL OUT 

  • Merchandise must be returned within 30days

  • Return form must be included

  • Items must be in their original form with all original packaging.

  • Sale items can only be exchanged, they are not eligible for a refund.

  • We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage

  • The cost of returning the item to us is your responsibility

  • No refunds for items damaged in shipping, In that case, you must file a complaint with the carrier

  • We are not responsible for lost returns or exchanges

  • Original shipping and handling charges are not refundable

  • All Refunds are issued to the original payment method

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